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My printer will not print when I ask to print something from…

Customer Question
my printer will not print...
my printer will not print when I ask to print something from the computer
It will copy something on the scanner but not print from the computer
I already pulled the plug and put it back doesn't work
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
1/25/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,167
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Is there any error or message when printing?

What's the model of your Brother printer?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Does this issue occur when printing a particular item, such as a document, a picture file, a web page, an email message, etc.? Or does it affect when printing anything?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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