Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can't get my MG 7720 printer to scan on my Mac

Customer Question
I can't get my MG 7720 printer to scan on my Mac
Submitted: 2 years ago.Category: Printers
Ask Your Own Printers Question
Answered in 1 minute by:
1/25/2016
Technician: Shefin, Printer and Office Equip. Specialist replied 2 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried scanning using Image Capture?

www.switchingtomac.com/tutorials/how-to-scan-in-os-x-using-image-capture/

If you are not able to do that, please let me access your computer remotely, so that I can assist you further.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,997
6,997 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,997 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I accidently deleted my Canon MG7720 PRINTER how do i get it
i accidently deleted my Canon MG7720 PRINTER how do i get it back … read more
Cody
Cody
Computer Science
2,527 satisfied customers
Trying to copy a letter, etc., my Cannon Printer refuses to
Trying to copy a letter, etc., my Cannon Printer refuses to use the 2nd tray. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
I have a 2 year old Canon MG 7720 printer. The black ink
I have a 2 year old Canon MG 7720 printer. The black ink container is dry so I replaced it with the PIXMA 271 cartridge. It clicked in but there is a red light at its front and it won't print. What's … read more
Harry
Harry
2,218 satisfied customers
Im trying to use the web printer web page but it keeps
Hello, Im trying to use the web printer web page but it keeps telling me that its not secure. Im trying to copy a letter and save it on my desktop, … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
We have two computers/. We can print from one but noyt the
We have two computers/. We can print from one but noyt the other. Do you know why? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
Cannot connect Chromebook 15 to cannon mg 7720 printer.
cannot connect Chromebook 15 to cannon mg 7720 printer. completed initial setups … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
838 satisfied customers
Nothing wrong with the printing function itself of the
nothing wrong with the printing function itself of the printer but a problem with the scanning function using either from MP Navigator EX 4.0 or the updated Image Garden working with the Device PIXMA … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Canon pixma 7720 is out of color ink; I only want to print
Canon pixma 7720 is out of color ink; I only want to print black and white. Cannot get to home screen. Support Code 1689 stays on screen and I can't get rid of it. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
838 satisfied customers
I have a cannon mg 77200. on the printer options, I can
I have a cannon mg 77200. on the printer options, I can change the color temperature, but i cant SAVE the changes for future use as with my older six color printer. I am trying to balance and save an … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
I cannot scan a print, printer tells me it cannot access
I cannot scan a print, printer tells me it cannot access google drive. Have a MG tt20 … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,997 satisfied customers
Trying to make a copy and getting error 2700 timed out. MG
trying to make a copy and getting error 2700 timed out … read more
Mr.Med
Mr.Med
1,278 satisfied customers
Unable to connect iPad wirelessly to mg-7720, Canon mg-7720,
Hello, unable to connect iPad wirelessly to mg-7720 … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Does my PIXIMA MG 7720 support 16 bit printing? Canon PIXIMA
Canon PIXIMA MG 7720; probably 2 - 3 years old. I would have to look up my receipts on purchase date. … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
How do I correct error code 2112 on my Canon MG 7720
Hi Pearl, How do I correct error code 2112 on my Canon MG 7720 printer? It's a paper size issue, so the problem must be with my printer. I'm using 8-1/2 x 11 paper. Thanks, Don … read more
Kelly Scriven
Kelly Scriven
Bachelor's Degree
14 satisfied customers
I have a MG7720. I downloaded an app to a laptop. When I
I have a MG7720. I downloaded an app to a laptop. When I went to the printer it said the app had downloaded and did I want to install. I did and now it failed and is in a loop. Can't get out of it. Tr… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I bought a new MG 7720 printer today I connected to my home
I bought a new MG 7720 printer today I connected to my home network, it shows the Wi-Fi box in the upper right hand corner my computers are on the same network, but the computers won't connect. I keep… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
Just purchased a PIXMA MG 7720. Attempted to download the
Just purchased a PIXMA MG 7720. Attempted to download the driver and the message received stated: no driver for my Mac OS X 10.6.8 operating system. I don't want to upgrade my OS because I lose my abi… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
9 satisfied customers
I just installed my new Canon MG 7720 and although the scan
I just installed my new Canon MG 7720 and although the scan screen comes up after I set all the buttons ( dpi, scan to desktop etc) I click overview and get the message: Overview failed to complete. T… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x