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Put new cartridge in. 'trouble with ink or printer'

Customer Question
put new cartridge in. 'trouble with ink or printer'
Submitted: 2 years ago.Category: Printers
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Answered in 2 hours by:
1/25/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,156
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the complete model number of the printer?

What is the exact error code/number?
Are you using genuine HP ink or generic ones?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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