Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My printer keeps telling me to remove and check my cartridge…

Customer Question
My printer keeps telling me...
My printer keeps telling me to remove and check my cartridge on the right (hp officejet 7310 all in one)
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
1/24/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,356
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Ask Your Own Printers Question
Customer reply replied 2 years ago
Seems I have fix problem while waiting for your tech so no help need thanks will call if needed. Please refund
Technician: Nathan, Engineer replied 2 years ago

I provided you the answers above.

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,356
31,356 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Only half of font printing. Hp Officejet 4652. 2 weeks.
only half of font printing JA: What's the brand and model of your printer? Customer: hp Officejet 4652 JA: How long has this been going on with your OfficeJet? Customer: 2 weeks JA: When did you last … read more
Christopher Love
Christopher Love
63 satisfied customers
Have a HP Office Jet 7310 and we haven't used the printer
Have a HP Office Jet 7310 and we haven't used the printer for 6-7 months. Message on window says: remove right (black) cartridge .... when we do, and reinsert, we get the same message. What's up? … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I have a H P Officejet 4632. I replaced the ink cartridge in
I have a H P Officejet 4632. I replaced the ink cartridge in both color and black. The printer won't recognize the cartridges I inserted. Therefore I can't ;print. Is there a way I can override that? … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an Officejet 7310. My grandson attempted to change an
I have an Officejet 7310. My grandson attempted to change an ink cartridge and it will not print. I previously successfully changed ink cartridges on this printer. I have checked the ink cartridges an… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
549 satisfied customers
OH! JUST HAD 901 INK CARTRIDGES IN MY HP OFFICEJET 4650
OH! JUST HAD 901 INK CARTRIDGES IN MY HP OFFICEJET 4650 PRINTER. BELIEVE IT USES 63XL. RIGHT WHERE IS THE BEST PRICE TO BUY INK CARTRIDGES? … read more
Mike Taylor
Mike Taylor
44 satisfied customers
Cannot install ink. Printer keeps telling me to reinstall.
cannot install ink. Printer keeps telling me to reinstall … read more
Harry
Harry
2,170 satisfied customers
I have problem with my print. Wirelessly. A week ago. The
I have problem with my print JA: How are you connecting to your printer: wirelessly or by USB? Customer: wirelessly JA: When did you last update the printer driver software? Customer: a week ago JA: A… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an HP OFFICEJET 6830 (TURNED INTO 6940), no.
I have an HP OFFICEJET 6830 (TURNED INTO 6940), no. TH4AR6DIF9. … read more
Sean Feehan
Sean Feehan
IT Specialist & Admin Asst.
Associate Degree
57 satisfied customers
How do you remove cartridge from Epson WF-2630 Just give me
How do you remove cartridge from Epson WF-2630 Just give me easy instructions on how to get the cartridge out. I'm all the way to that point, just keep pressing on top of cartridge and it won't budge.… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have the pixma pro 10 that I just bought today. After
I have the pixma pro 10 that I just bought today. After setting everything up and trying to print my first large picture of 13x19, I keep getting a error message 1000, 1006, etc. saying that there is … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
PIXMA MX922 I replaced the 5 cartridges originals but the
PIXMA MX922 I replaced the 5 cartridges originals but the colors are ugly, is a mess of colors what can be wrong, first time that happens.… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Only acceptable "fix" is a way to use remanufactured
Only acceptable "fix" is a way to use remanufactured cartridges. I'm not willing to pay for "genuine" HP cartridges and will buy another printer before caving in to such business practice.… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Trying to install a HP ENVY 7640 and get to step 4 where it
trying to install a HP ENVY 7640 and get to step 4 where it says "select settings" but all i have on the screen is the hp logo in the center, "tour" in the lower left corner, and "Einr.fortsetzen" in … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
EPSON XP-410 printer: following the instruction guide to
EPSON XP-410 printer: following the instruction guide to change an ink cartridge" Open and press OK" the cartridge carriage will not leave from under the extreme right/hand side of the printer machine… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a mac and want to scan a document back to it to e
Hi i have a mac and want to scan a document back to it to e mail onward, it appears the photosmart all in one won't do it?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am trying to hook up printer xp-520/xp620/xp820 small in
I am trying to hook up printer xp-520/xp620/xp820 small in one printer...keep getting error message error code 0xEA how do I call tech support?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I am asking a second time how I resolve the problem with my
I am asking a second time how I resolve the problem with my Canon MP810 printer which suggests the foll,owing " Error 5020 Release the scanner lock switch turn the power off and back on again." The ad… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My HP PhotoSmart printer is not printing. It did print the
My HP PhotoSmart printer is not printing. It did print the Configuration. Under Settings, it says Auto-Off. Is that the problem?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x