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I have just installed a new Brother Printer Model DCP-J562DW…

Customer Question
I have just installed a...
I have just installed a new Brother Printer Model DCP-J562DW
Whilst it prints all normal functions I cannot get it to print items that come off Ctrl P
or for that matter Telstra's online payment receipt. I had no problems with my previous Brother Printer
Looking forward to your answer. Richard Armstrong
Submitted: 2 years ago.Category: Printers
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Answered in 3 minutes by:
1/24/2016
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,188
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,

I'm sorry about the issue. Is there any error or message?

Are you able to print anything else, such as a document, a picture file, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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