How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13212
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

Why doesn't my laptop recognize my new Canon MX922?

Customer Question

why doesn't my laptop recognize my new Canon MX922?
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
Toshiba using Win 7 Pro
Expert:  Dustin replied 1 year ago.

Thank you. And are you trying to connect it to your computer wirelessly, or via the usb cord?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
no thanks
Expert:  Dustin replied 1 year ago.

No thanks? Not sure what you mean.

So you want to make a wireless connection, one last question. Do you know your wireless password ***** someone else would use if they were visiting and wanted to connect their laptop to your home wifi network?

Customer: replied 1 year ago.
no phone call. yes I have password
Expert:  Dustin replied 1 year ago.


Im writing out the steps you need to follow. Please allow me a few minutes to get them typed out.

Expert:  Dustin replied 1 year ago.

On the control panel of the MX922 machine itself.

Go into settings, network /wlan setup.

And we want to select your wifi network. And then enter the password ***** then connect the printer.

Once you have done that successfully.. Lets move to your windows 7 computer.

Click start, click devices and printers, and now right click and remove any and all copies of your mx922.

Once removed.. Click add printer, add network printer.. And wait.

It should show your mx 922 listed with an ip address.. Click it and click next, and it should allow you to add the printer as a wireless printer.

then, you should be able to print once its added.

If you run into any issues, let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.