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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Reason my HP Officejet 6500A Plus has quit printing color

Customer Question

For some reason my HP Officejet 6500A Plus has quit printing color pictures. My ink is okay and it prints all the other information okay but a picture won't come through. I'm using a PC but recently tried to hook the printer up to my laptop without putting in the disc. I'm on wireless. What do I do now?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Are you able to make a color copy fine from the printer's glass (not printing from the computer)?

When you print a picture, what exactly happens?

How about when printing a web page (that has color / pictures)?

Do you have windows xp, vista, or 7 or 8 or 10 computer or mac computer?

Please reply at the box below. Thank you.