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, Designjet q5669a won't start, there's an error code…

Customer Question
***** ***** Technician's...

***** *****

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Designjet q5669a won't start, there's an error code 08:11 on the front panel

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

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Submitted: 2 years ago.Category: Printers
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Answered in 1 hour by:
1/22/2016
Technician: Richard, Technician replied 2 years ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 2 years ago
Did as asked, no change, still error 08:11
Technician: Richard, Technician replied 2 years ago

Can you check all cables connecting to it please for any damages.

Look for any kinks on the cable itself or the connection points.

Let me know please.

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