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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am installing an Epson xp 830 printer on to my iMac 10.8.

Customer Question

I am installing an Epson xp 830 printer on to my iMac 10.8. After installing four of the six items a window appeared that said that Epson wants to make changes and wants my name and password. I have no Epson password ***** I used me Apple password ***** it was not accepted. Two techs have tried to help me but if they can't delete that message or accept my password ***** can't use the printer.
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

I understand that you have had two technicians try to help you. And I dont want to use up any more of your time then is absolutely necessary to get this fixed.

For that reason, I am sending you an offer for our phone and remote support, additional service. These offers are guaranteed meaning that If I cannot fix the issue. Then you will be entitled to a full refund.

Once you have accepted or rejected the offer, we will continue.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.