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I have a new HP ENVY5640 wireless printer. My test sheet…

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I have a new HP...
I have a new HP ENVY5640 wireless printer. My test sheet says that everything is fine. If I want to print something ,it doesn't print. A message comes on , something to do with Microsoft's firewall?
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
1/21/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,775
Experience: 10+ years work experience.
Verified

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

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