How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 25861
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

WF-2630 I installed new black ink cartridge. Had trouble

Customer Question

I installed new black ink cartridge. Had trouble getting cartridge out to where I could change it. Must have pressed wrong buttons or something. After replacing old cartridge it won't print now. just plain paper comes out.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using new/genuine epson cartridges, or generic/refilled ones?

Customer: replied 1 year ago.
New Epson cartridge
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

This isn't a matter of setting anything wrong. As long as you installed the cartridge and got it into the slot properly, this isn't a cartridge issue.

These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.

If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.

Let me know the results, and I'll advise further if needed.