Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you using new/genuine epson cartridges, or generic/refilled ones?
Thank you for confirming.
This isn't a matter of setting anything wrong. As long as you installed the cartridge and got it into the slot properly, this isn't a cartridge issue.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know the results, and I'll advise further if needed.