Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I use a canon scanner [canoscan LIDE 700F] on my win 7 64…

Customer Question
I use a canon...

I use a canon scanner [canoscan LIDE 700F] on my win 7 64 bit machine. Suddenly scangear reported that either the scanner cable was disconnected or the scanner was not activated. sorry,

Technician's Assistant: Thanks. Can you give me any more details about your issue?

That is not the case and i replaced the mini usb cable with a new one. After I updated the driver software I still cannot communicate with the scanner

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

I'll wait

Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 17 minutes by:
1/20/2016
Technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

Ask Your Own Printers Question
Technician: Tim, Sr. Engineer replied 2 years ago

Can you give me a more detail on the problem?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Cannon Canoscan LiDE 700F. Canoscan LiDE 700F. Just
Canoscan LiDE 700F. Just switched to Mac OS 10.13.4; scanner does not work. … read more
Harry
Harry
2,170 satisfied customers
My canon Canoscan Lide is the best and quickest scanner I
My canon Canoscan Lide is the best and quickest scanner I have ever had. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have just loaded a Canon CanoScan 5200F setup CD version
I have just loaded a Canon CanoScan 5200F setup CD version 1.03. Everything load OK and it shows up in Device manager, but the scanner is dead in the water! when I switch on the power... nothing! I also use this scanner on a laptop running vista and no problem! works fine. My PC is running Win 7 64 bit. The files from the disc atr in x86 as they should be. Whats the problem? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I own a Cannon printer, IFIF 6500 series UFRII LT. I am unable
I own a Cannon printer, IFIF 6500 series UFRII LT. I am unable to scan. A message comes up "X CAnnot communicate with scanner. Cable may be disconnected.." The cable is connected, but this happens wit… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Hello ... Ive owned the CanoScan Lide 700F since last fall
Hello ... I've owned the CanoScan Lide 700F since last fall and it has worked fine. Today, when I go to scan, I get the following message: Cannot communicate with scanner, cable may be disconnected or… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
bought canon lide 210 sept 2011. has worked fine till recently.
bought canon lide 210 sept 2011. has worked fine till recently. now won't scan and keep getting error code msg "5,202,52". have tried uninstalling & re-installing software without success.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Trying to use Canoscan Lide 110. Keep getting error from Scangear.Cann
Trying to use Canoscan Lide 110. Keep getting error from Scangear. Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check Status. Scanner Driver will be closed.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
ScanGear error: Cannot communicate with scanner. etc, etc.I
ScanGear error: Cannot communicate with scanner. etc, etc. I have windows 7 (x64). CanoScan 8800f, driver version 13.0.5.56 (5/7/2009). I have uninstalled, reinstalled several times, replaced usb cabl… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a canon 2400 f scanner with an os system windows 7.
I have a canon 2400 f scanner with an os system windows 7. I am unable to download a driver and in particular a WIA file for the 64 bit windows o.s. Please help… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have just bought and installed a Canoscan LiDE 700F scanner.
I have just bought and installed a Canoscan LiDE 700F scanner. and have followed the installation instructions given in the handbook carefully. When I reached the 'try scanning' section of the handboo… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
When I try to use my CanoScan LIDE 50, I get this error message Cannot
When I try to use my CanoScan LIDE 50, I get this error message: Cannot communicate with scanner. Cable may be disconnected. Check status. Scanner driver will be closed. I have no idea how to fix this… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Canon MX850 running with a PC with Vista. It has worked
I have a Canon MX850 running with a PC with Vista. It has worked perfectly for a year or so but has suddenly stopped working giving the error message "Scangear - Cannot communicate with scanner for th… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Installed new canoscan Lide 110 scanner. When i try to use
Installed new canoscan Lide 110 scanner. When i try to use any of the functions eg copy, pdf, scan etc i get the error message INTERNAL ERROR CODE 5,202,54 SCANNER DRIVER WILL CLOSE have deleted scang… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Canon Lide 600f scanner suddenly quit working, started periodic
My Canon Lide 600f scanner suddenly quit working, started periodic alarms and reported disconnected cable. Reconnected cable several times. No luck. Rebooted. No luck. Uninstalled and reinstalled. No … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Just installed CanoScan Lide 110. Attempted to scan photo
Just installed CanoScan Lide 110. Attempted to scan photo Get "Scan failed" message. Have disconnected and reconnected twice… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Hi, I need a download to make my old Canon 11ED80 scanner wok
Hi, I need a download to make my old Canon 11ED80 scanner wok in my ne computer. I managed to loose the original disc. Thanks… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Where do I get driver and instructions for Canoscan Lide 30
Where do I get driver and instructions for Canoscan Lide 30 for Windows 7 and for Mepis Linux?… read more
Northwest Andrew
Northwest Andrew
31 satisfied customers
I have a canoscan Lide 200 which for no apparent reason just
I have a canoscan Lide 200 which for no apparent reason just stopped working. the scanner is not listed in my device manager. I have deleted scangear and reinstalled which did not work. I keep getting… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x