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Printer will not print or copy -- message light says "drum…

Customer Question
printer will not print or...
printer will not print or copy -- message light says "drum error" even though replaced and see troubleshooting in users guide maintenance chapter
Submitted: 2 years ago.Category: Printers
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Answered in 3 minutes by:
1/19/2016
Technician: Tim, Sr. Engineer replied 2 years ago
Tim
Tim, Sr. Engineer
Category: Printers
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my very best to help you. If you like i can offer remote access and a call.

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Technician: Tim, Sr. Engineer replied 2 years ago

So, ink is replaced and no joy huh?

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Technician: Tim, Sr. Engineer replied 2 years ago

*toner*

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Technician: Tim, Sr. Engineer replied 2 years ago

Can you open the front door and then Press Clear or Clear/Back on the control panel of the printer.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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