Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The HP Office jet 7500 continually reports carriage jam,

Customer Question
My name is *****...

My name is ***** ***** HP Office jet 7500 continually reports carriage jam, nothing I've tried works.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

At first it reported paper jam, there was no paper jam to be found. now it gives carriage jam. when I open the printer cartridge top of printer the cartridges do not move. could not even get to them if I wanted to change.

Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
1/19/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,472
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Garry.

This message does indicate an actual carriage fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.
First, open up the printer, and check for any internal debris such as scraps of paper, paperclip or staple, etc. Check if you’re able to move the carriage manually, or if it moves on its own when lifting the lid. If it does move, you can proceed with cleaning by blowing out the inside compartment with compressed air and checking carefully on both sides for any obstructions. Then wipe down the encoder strip, which is a clear plastic strip running the width of the printer, that sits just slightly above and behind the carriage.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I’ll advise further if needed.

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,472
31,472 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
HP 8600 Office Jet Pro print cartridge is stuck on the
HP 8600 Office Jet Pro print cartridge is stuck on the right. Cannot move it. I just installed a new print head and it looks like it popped out part way. I try to push it back in but it keeps popping … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
my hp office jet 7500 printer carriage the carriage that contains
my hp office jet 7500 printer carriage the carriage that contains the inkjet cartages, when all the way to the right and will not return to the cenyer… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
my hp officejet pro k8600 carriage head is stuck on the right
my hp officejet pro k8600 carriage head is stuck on the right side of the printer. There is no paper jam and tried all the recommended fixes… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a HP Office Jet 5610 All in One Printer. I had a paperjam
I have a HP Office Jet 5610 All in One Printer. I had a paperjam and went crazy. It slams the ink carrier from side to side, tells me the incorrect ink cartridges are installed, and tells me there is … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Ive got an Officejet Pro k8600dn connected to a windows homeserver
I've got an Officejet Pro k8600dn connected to a windows homeserver as a network printer. Today it suddenly wouldn't print and the power light and resume light blink. I press the resume light, get som… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
My HP J6450 printer displays the message "carriage jam". There
My HP J6450 printer displays the message "carriage jam". There is no paper in the machine. It says to clear the jam and press OK. How do I clear the Jam? Bob [email protected]… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an i-mac, and my HP office jet 7410 xi has stopped printing
I have an i-mac, and my HP office jet 7410 xi has stopped printing and I get a message that there is a paper jamb, but there is no paper jamb and I have even disconnected the power, waited, and turned… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
My carriage keeps stalling. At first it wanted the ink cleaned
My carriage keeps stalling. At first it wanted the ink cleaned off of it. Now it won't move at all. How does one clean the print cartridge cradle? This is a HP Officejet J4550 All-in-One printer.… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Ihave a HP 5610 w/ carrage jams w/ or w/o cartridges installed.
Ihave a HP 5610 w/ carrage jams w/ or w/o cartridges installed. It makes a loud thumping noise when it powers up or the cartridge door is closed What can I do to trouble shoot this? Thanks [email protected]… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
hp office jet 6210 The printer fed through 20 sheets of paper
hp office jet 6210: The printer fed through 20 sheets of paper or so, verses just one. It is completely jammed. I do not know how to release the jammed paper. I also moved the printer cartridges to th… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My hp psc2410 photosmart all-in-one suffered a paper jam earlier.I
My hp psc2410 photosmart all-in-one suffered a paper jam earlier.I managed to remove the paper but the printer keeps flashing "carrier jam.open door,clear carriage jam and then press OK to continue". … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
try to print, paper get stuck in printer. Try to pull sheet
try to print, paper get stuck in printer. Try to pull sheet out of priter, piece of paper stays in printer. Printer quit completely' What do I have to do to get piece of paper out of printer. Thanks f… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
hello, the paper keeps getting crunched up while trying to
hello, the paper keeps getting crunched up while trying to enter the printer....i have no idea what to do or try to do...can you help?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have an HP Photosmart 2710 all-in-one printer, fax, scanner,
I have an HP Photosmart 2710 all-in-one printer, fax, scanner, copier. I have an Error message Carriage jam Open door, clear carriage jam and then press OK to continue, I have done this several times … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a HP OOfficejet 7210 All in One. I had a paper jam
I have a HP OOfficejet 7210 All in One. I had a paper jam and removed all of the jammed paper, but the printer keeps telling me that I have a carriage jam. I cannot find any reason for the carriage ja… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
printer hp 1315v - error message "ink cartrage" stuck - does
printer hp 1315v - error message "ink cartrage" stuck - does not seem to be thr problem for it is free - won't release paper that it just printed - now want take commands from pc… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a office jet,J5780 all in one. I can copy but when I
I have a office jet,J5780 all in one. I can copy but when I try to print from the computer, I get an error message that says the carriage is stuk and it won't print. I have followed th instruction to … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My hp photosmart c4480 all in one continues to get a paper
My hp photosmart c4480 all in one continues to get a "paper jam" message even after I have followed all the steps found at your website troubleshooting site. The paper feeds easily without the back do… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x