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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5297
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have an Epson XP-410. I had to replace one ink, and did.

Customer Question

I have an Epson XP-410. I had to replace one ink, and did. Now nothing prints, even though the other three inks were fine. So I replaced those inks and still nothing prints. All the inks are properly installed, and the device is even showing me how much ink there is in each cartridge. What's happening?
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

First, do a printhead cleaning and then do an alignment. Follow the instructions from the link below.

Printhead cleaning : http://files.support.epson.com/htmldocs/xp410_/xp410_ug/Source/Printers/Source/Ink_Functions/Tasks/XP410/cleaning_head_lcd_xp410.html

Printhead Alignment : http://files.support.epson.com/htmldocs/xp410_/xp410_ug/Source/Printers/Source/Ink_Functions/Tasks/XP410/aligning_head_lcd_xp410.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Customer: replied 1 year ago.
You did not help me. I sent you an e-mail to that effect. I had to call Epson directly, and they helped me. I expect not to be charged for your lack of service.
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. However, I have given instructions for cleaning and aligning the printhead.

If you would like to get a refund, please contact our customer support from the link below.

http://ww2.justanswer.com/help

Thank you.

S H E F I N