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My Brother MFC printrer will not power up?
, I shut it…

Customer Question
My Brother MFC printrer...

My Brother MFC printrer will not power up?

Technician's Assistant: Thanks. Can you give me any more details about your issue?

I shut it off to stop a print job now it just wont turn on

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

Ok

Submitted: 2 years ago.Category: Printers
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Answered in 16 minutes by:
1/19/2016
Technician: VanMagnus Systems, Engineer replied 2 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,167
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. Were there any Storms or Power Surges or Outages in your area recently???

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Customer reply replied 2 years ago
No
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok. Have you moved it to another part of the home or office and tried that Sir or Madam?

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Technician: VanMagnus Systems, Engineer replied 2 years ago

Also, unplugging it from the Power or Surge Protector it may be plugged into and plug it directly into the wall???

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Customer reply replied 2 years ago
Just tried that. No change.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok. What is the closest Major City Nearest you?

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Customer reply replied 2 years ago
boston
Customer reply replied 2 years ago
Hello, this is not helping me. I am not satisfied with this program and I do not want to be billed for this service.Thanks anyway.
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,399
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

My apologies for any delay in getting you an appropriate answer. If you'd still like assistance, I'm available to give you immediate answers, if you'd let me know the full model number of your printer, please.

If you prefer to cancel/refund, you may do so from the help page.

Nathan

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Customer reply replied 2 years ago
Where is the Help Page????
Technician: Nathan, Engineer replied 2 years ago

I'll opt out as well if you don't wish to continue. The account/help page is at the top, but I'm not able to assist with those functions as we are all independent techs and have no access to billing/account info.

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Customer reply replied 2 years ago
There is no help in my account nor is there a way to request a refund? This sucks!
Technician: Nathan, Engineer replied 2 years ago

I'm just the tech, I can help you with the printer issue, but I can't do anything with billing. All of that information is on the account page under contact or help.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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