Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. Is there any error or message?
Can you please trash the MP Navigator EX application if available in Finder -> Applications -> Canon...
, then download and install the MG5100 series Scanner Driver and MP Navigator EX at the Canon website below:
, then open the MP Navigator EX and see if you can scan with it now.
Please reply at the box below to continue troubleshooting. Thank you.