I sent you all of the information in chat here as well.
I'm more than happy to talk by phone, but I unfortunately can't control how the site works or that there was initially a hold on your card.
If you wish to follow up later by phone, that is just fine. I have provided the initial information here (above) though.
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.