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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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I have a HP 8500 printer that says - unable to scan, copy or

Customer Question

I have a HP 8500 printer that says - unable to scan, copy or fax. turnoff power & try again. I cant get this printer to copy. It prints ok from computer. Please Help
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Do you unplugged the printer for few mins. and checked it ?

Customer: replied 1 year ago.
I did that a couple of times
Expert:  Sowrav D. replied 1 year ago.

Since you have tried a few steps and also hard reset, i would suggest to perform another reset.

Please try the following steps to perform reset.

Touch the Bottom-Left (BL) of the control panel 4 times until Support Menu displays on the control panel, and then touch OK, Select Resets>Semi full reset.

Customer: replied 1 year ago.
The bottom left of control panel shows scan icon???????
Customer: replied 1 year ago.
This printer is a hp 8500 officejetpro
Expert:  Sowrav D. replied 1 year ago.

Ok, then there must be a settings button with a rench icon on the printer.

Customer: replied 1 year ago.
Next page on panel shows a wrench that says setup
Expert:  Sowrav D. replied 1 year ago.

Please press the setup button and look for the Support menu.

Customer: replied 1 year ago.
No support button. Only items after I press set up is fax set up , hp digital solutions setup, network, web service setup, tools, preferences, reports - that's all
Expert:  Sowrav D. replied 1 year ago.

Thanks, ***** ***** the tools and preferences and let me know.

Customer: replied 1 year ago.
Date & time,language country or region sound effects volume default tray tray lock faster browsing energy saver mode cartridge chip information
Expert:  Sowrav D. replied 1 year ago.

Thanks, ***** ***** the option to partial reset is not available in this model. As it is available in the 8500A plus model. Can you tell me one thing, if the scanner light is lit, when you press the copy button.