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I have an HP 6500A All-in-one printer. Just installed a NEW…

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I have an HP...

I have an HP 6500A All-in-one printer. Just installed a NEW printhead and NEW ink cartridges-STILL won't print black. GRRRR

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Used instructions for cleaning print heads, not fixed. Ordered an new print head now still won't work. Is that the information you needed?

Submitted: 2 years ago.Category: Printers
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Answered in 39 minutes by:
1/16/2016
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,171
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

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Technician: Nathan, Engineer replied 2 years ago

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

Since you have already replaced the head, that leaves the main logic board or the carriage pcb as the failure point.

The head (and board) is a "wear item" that fails with age/use. As this is a 2010 model printer, it is well past its 3 year service life, so this type of failure is not surprising. The printer has served well over double its designed life at this point and greatly exceeded any value that could be reasonably expected of it.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead (again), which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Your best recourse here is to return that new printhead, and start fresh with a new printer.

Depending how you'd like to proceed, I can advise on finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Customer reply replied 2 years ago
Rather than putting more time and effort into something I know little about, I guess a new printer is the best bet....waiting to hear from you...
Technician: Nathan, Engineer replied 2 years ago

That is what I would suggest as well. I'd contact HP and ask to return that new printhead. Honestly they should have known better than to sell you a head for a printer this age anyway, which was just greed on their part.

If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC or http://amzn.to/1NYUF1P

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh

Thank you, ***** ***** a good day,

Nathan

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

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