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My printer will not connect to my computer

Customer Question
my printer will not connect to my computer
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
1/16/2016
Technician: Sudipto, Engineer replied 2 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,152
Experience: DIploma in Computer Hardware
Verified

Do you use an USB cable or wireless connection to connect the printer ?

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Customer reply replied 2 years ago
Wireless
Customer reply replied 2 years ago
Do you charge me $26 each time
Technician: Sudipto, Engineer replied 2 years ago

Does the printer suddenly stopped working or do you have changed anything, before the problem started ?

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Customer reply replied 2 years ago
If it was fixed the first time I wouldn't be here
Technician: Sudipto, Engineer replied 2 years ago

Do you have tried anything to solve the problem, so that I can skip those steps .

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Customer reply replied 2 years ago
It never would connect to the computer
Technician: Sudipto, Engineer replied 2 years ago

Is it a new printer ?

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Customer reply replied 2 years ago
I tried everything, the computer doesnt recognize password
Customer reply replied 2 years ago
New computer
Technician: Sudipto, Engineer replied 2 years ago

What password ***** are entering in the computer ?

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Customer reply replied 2 years ago
The WAP/WEP
Technician: Sudipto, Engineer replied 2 years ago

OK, so mean to say that, your computer is unable to connect with the wireless network, right ?

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Customer reply replied 2 years ago
Are you there
Technician: Sudipto, Engineer replied 2 years ago

Yes

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Technician: Sudipto, Engineer replied 2 years ago

Ok, then that should be your question and not the one, you posted. Can you tell me, what message do you get, when you enter the WEP key ?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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