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I have an HP OJPro X451dw It was re-installed but I am

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I have an HP OJPro...
I have an HP OJPro X451dw It was re-installed but I am getting a printing error message. Any help
Submitted: 2 years ago.Category: Printers
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Answered in 5 minutes by:
1/16/2016
Technician: Jason Jones, Technician replied 2 years ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,493
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 2 years ago
USB
Technician: Jason Jones, Technician replied 2 years ago

Thank you for the update.

May I start a remote screen sharing session with you so that I can better help you resolve this problem?

When the remote begins, a chat window will appear that we can use to communicate with each other.

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Technician: Jason Jones, Technician replied 2 years ago

After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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