How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
Type Your Printers Question Here...
Sowrav D. is online now
A new question is answered every 9 seconds

I have a Lexmark S315. It keeps stating I have a paper jam.

Customer Question

I have a Lexmark S315. It keeps stating I have a paper jam. I have checked all places and can find no paper. I have also turned it off and back on and it still tates I have a paper jam.
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

The problem you are facing can also happen, if the cartridges are jammed, because when the cartridges cannot move the printer thinks there is some paper is jam. Can you confirm, if the cartridges can move freely or not ?

Customer: replied 1 year ago.
The cartridges are not moving freely
Expert:  Sowrav D. replied 1 year ago.

Thanks, ***** ***** off the printer then, try to move the cartridges with your hand and let me know, if something dislodged from them or not or you are able to move them.

Customer: replied 1 year ago.
Nothing dislodged and I can move it with my hand
Expert:  Sowrav D. replied 1 year ago.

OK, now move them to the center and power on the printer, after that let me know what does the cartridges do ?

Customer: replied 1 year ago.
After I turned it on and it warmed up they moved all the way to the right then back to the left side of the machine
Expert:  Sowrav D. replied 1 year ago.

Do you still see the paper jam message on the printer ?

Customer: replied 1 year ago.
it is and if I try and turn the machine off it tells me the printer is busy
Expert:  Sowrav D. replied 1 year ago.

Thanks for the update, I do not know, you will like my honest answer or not, because the problem is with the paper jam sensor, it seems to be defective and that is why the printer thinks, there is paper jam and showing you the false error message on the printer, unfortunately there is no other way to solve the problem, except replacing the sensor from any repair shop.

Customer: replied 1 year ago.
ok thank you
Expert:  Sowrav D. replied 1 year ago.

You are welcome and I am extremely sorry that, the problem cannot be solved at home, as it is a hardware fault of the printer. Please reply me back, if you need any further information, othewsie please rememeber to give positive rating, because without that, all my time and effort will be wasted.