How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5570
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

Cannot get printer MG5460 online

Customer Question

Cannot get printer MG5460 online
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

let me know how is the printer connected to the computer wifi or usb.

Customer: replied 1 year ago.
Connected via cable
Expert:  Michelle replied 1 year ago.

Please follow the below steps

Turn off printer and unplug printer usb cord from computer

follow below steps on the computer

in case you are using windows, click on start..control panel..programs and features\ add remove programs

locate the software for canon printer and uninstall

in case you are using MAC, click on apple the canon printer and click on minus sign to delete it

once done, click on below driver download page and download and install the driver and software package

in the page that opens select the operating system from left side pane and then install the drivers and software

Driver Download Page

double click on downloaded file to install it

during installation, plug in the printer usb cord back to computer and turn on printer in case its not turned on

once installed try printing

Let me know if you face any difficulty

Expert:  Michelle replied 1 year ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further