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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9110
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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HPOfficejet6500A Plus won't print
, No...Only that it

Customer Question

Customer: HPOfficejet6500A Plus won't print
JA: Thanks. Can you give me any more details about your issue?
Customer: No...Only that it appears to not receive the instruction to print.
JA: OK got it. Last thing — Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
I don't know.......wifi wireless. Please cancel my cry for help. I will go buy a new printer. It is cheaper than paying a technician.
Expert:  Jason Jones replied 1 year ago.

Thank you

Expert:  Robert M. replied 1 year ago.

if it is wireless there may be a very simple problem with it that i can fix in about 5 minutes for the money you already paid.

in the computer go to the devices and printers folder

remove the printer that is there now

then click the button to add printer

let it scan the network for the printer

if it shows up just select it and click next next next

it should install again and work.