How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

Paper jam

Customer Question

paper jam
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Paper jam. I can't figure out how to get to the jammed paper to pull it out
Expert:  Richard replied 1 year ago.

Hi there an welcome

Can you open the printer up to where you put the ink cartridges in Brooke and from there you should then be able to access the printer and pull it out.

Do this while the printer is powered off.

Let me know how you go please.