Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
From where did you purchase the cartridge?
North America and Asia Pacific (excluding India, China, Japan, and Indonesia) - Use HP 61 Black and HP 61 Tri-color
Western Europe - HP 301 Black and HP 301 Tri-color
Middle East, Africa, Latin America, Japan, and CIS - HP 122 Black and HP 122 Tri-color
China, India, and Indonesia - HP 802 Black and HP 802 Tri-color
Make sure that you are using the correct model of cartridge.
Let me know if you are using the right one and still not able to insert it.
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