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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 38369
Experience:  Printer and scanner problem resolver for over 15 years
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I have an Epson TM T2011 receipt printer it is giving me an

Customer Question

Hi I have an Epson TM T2011 receipt printer it is giving me an error message then it prints out this long receipt with encrypted information I shut it off several times but nothing changes I run a trouble shoot and it say the printer is fine. What I did notice different is that when I look at printers and devices on my computer it shows me the name of the printer with a 5 ??/
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

Are you using the printer on a windows or mac computer?

Customer: replied 1 year ago.
Window
Expert:  Richard replied 1 year ago.

Thanks

Can you right click on the print in windows and select remove.

Once done, restart the computer and reinstall the printer again like you did when you first received it, so the driver can be correctly installed.

Tell me if it then prints correctly please.

Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.

thanks