Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue. Can you please tell me what happens when you go to the Wireless LAN setup (or WLAN Setup) menu on the printer's screen?
Also, what happens when you install the printer's driver / software on the computer?
Please reply at the box below. Thank you.
- On the printer's screen, press the Menu button, then use the arrow buttons to select the option Wireless LAN Setup (or WLAN setup), then press OK button
, then if prompted to press the WPS button on the access point, then press the red Stop/Reset button.
, then select the Standard setup option, then select / connect to your wi-fi/wireless network name.
Please click on the website below for full instructions / illustrations:
, then there, click on the option Standard Connection Method, and follow the instructions there.
; (it is for a similar Canon printer model, but the steps are the same.)
- Once STEP 1 is done successfully, then please do the following on the computer:
Download and install the Printer Driver file mcpd-mac-mx920-11_7_1_0-ea17_2.dmg at the website below:
, and download and install the Scanner Driver file msd_-mac-mx920-19_1_0a-ea11.dmg at the website below:
When you are available, please reply at the box below to continue troubleshooting. Thank you.