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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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EPSON XP-620- when I SCAN A DOCUMENT INTO THE COMPUTER, I

Customer Question

EPSON XP-620- when I SCAN A DOCUMENT INTO THE COMPUTER, I CAN'T FIND WHERE SCANNED ITEM IS. I NEED HELP. THANK YOU.
CAROLYN
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working fine previously or not? Do you use the EPSON Scan program on the computer?

Do you see any scanned file in the Documents or Pictures folder?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,