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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new Epson XP-420 wireless printer shows "Pause Printer"

Customer Question

My new Epson XP-420 wireless printer shows "Pause Printer" button @ top at same time showing "Printer Ready" on printer icon just below. In this mode printer won't print. If 'Pause Printer' button is clicked it changes to 'Resume Printer' & icon below changes to 'Printer Paused'-in which case printer still won't print. I'm totally unable to print.
I have a new MacBookPro laptop and the printer is showing that it is connected in preferences.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks