How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a PIXMA MX920 printer connected to my LAN. It works

Customer Question

I have a PIXMA MX920 printer connected to my LAN. It works fine for printing from my IPhone and older MAC devices but has stopped printing from my MAC with OS X El Capitan 10.11.2. or my Windows computer using Windows 10. Is there incompatibility with the Canon Drivers or is there another problem? Can it be fixed?
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

It does appear to be compatible. May i connect with you remotely to troubleshoot and fix the issue directly - or would you like me to assist via question/answer mode? Thanks