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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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EPSON WF-3520 series. When trying to print from my iMac I

Customer Question

EPSON WF-3520 series. When trying to print from my iMac I get "Communications error" message. All it says is to "Connect the product and turn power on". It is connected because I can scan to PC from the printer and it sees and loads file on my PC.
I have tried everything I know to no avail. Please tell me steps to take to debug this problem.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks