How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17648
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

After working fine two years, my printer got

Customer Question

After working fine for about two years, my printer got "lost." My 2012 Macbook Air OS X 10.8.5 no longer recognizes my Epson XP-410 printer. I plugged in the USB, deleted the printer, re-added it, and was prompted to click to download the printer driver. After a long time I got the message from Software Update, "The software is currently unavailable. Please check back…" I've checked back maybe a dozen times.I've also tried entering the IP address and using some generic printer driver - does not work. "The printer is not responding."
Please help!
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi Melinda,

You will need to try downloading and installing the printer driver from the Epson website:

Let me know if you would like me to check it out remotely.