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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a windows 10 pro computer and an epson 520/525

Customer Question

Customer: I have a windows 10 pro computer and an epson 520/525 workforce printer. It is not printing
JA: Thanks. Can you give me any more details about your issue?
Customer: It is not finding the printer driver
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: OK
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly?

Customer: replied 1 year ago.
The problem has been resolved.
Customer: replied 1 year ago.
It started to work by itself
Expert:  Kamil Anwar replied 1 year ago.


Customer: replied 1 year ago.
I have been charged 18$ for no reason. The printer started working by itself without any assistance. How do we reverse charges?
Expert:  Kamil Anwar replied 1 year ago.

You can have it refunded by emailing***@******.***