How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9020
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
23372949
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I have an "Another computer is using the printer. The

Customer Question

I have an "Another computer is using the printer.
The following status is the usage status of that computer."
Cant print at all!
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

This strange error message is usually caused by a glitch in the printer's software.

To reset the printer, disconnect it from the computer (if using a wire) and power off the printer for a few minutes.

Restart the computer and ensure the print queue is empty.

Reconnect the printer (if using a wire) and turn it on again.

Try printing again - let me know if successful?

Customer: replied 1 year ago.
It's wireless connection!!
Expert:  Robert M. replied 1 year ago.

are there any other computers or devices on your network that use the printer ?

if so check all of them and cancel any print or scan jobs. even a phone might have inadvertantly tried to use the printer

otherwise try this please

turn off the printer

turn off the computer

reboot the router

turn on the printer again

turn on the computer

at this point it may just print

or it may have lost track of where the printer is on the network

if that happened it will say the printer is offline

delete the printer from the printers folder

click the button in the printers folder that says add printer

it should find the printer on the network

click next next next etc

and it should add the printer back and it will work

Related Printers Questions