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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Our Office Jet 6500 E710n-z printer will not pull the paper

Customer Question

Our Office Jet 6500 E710n-z printer will not pull the paper through to print on it. Is this something that can be fixed or should I just buy another 4-in-1?
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when printing?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Are you currently able to make a copy from the printer's glass (not print from the computer)?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Cannot print from the glass or the computer. There is a grinding noise when the paper should be pulling up from the paper tray. Wireless connection. Both PC and macs. It will fax
Expert:  Viet - Printer Tech replied 1 year ago.

Thank you. Have you tried to disconnect / reconnect the power cord from the printer and check?

Can you disconnect power cord from printer, then press and whole the two keys # ***** 3 on the printer's keypad while re-connecting the power cable to the printer and then do a reset from the printer's menu, and check. And/or do the same steps with the keys # ***** 6 and check. And/or try with two keys # ***** 9. Please click on the website below for video instructions:

https://www.youtube.com/watch?v=31TbWMrTaFk

; more video:

https://www.youtube.com/watch?v=o--DFGMeyYQ

Please reply at the box below. Thank you.

Expert:  Viet - Printer Tech replied 1 year ago.

Do you still need help with this issue or with anything else? When you are available, please reply at the box below to continue troubleshooting. Thank you.