Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

A stack of about ten sheets of paper were sucked into the

Customer Question
printer. I can't pull them...
A stack of about ten sheets of paper were sucked into the printer. I can't pull them out. And the printer will not function.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 hours by:
1/3/2016
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,727
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

It is only fair and honest to say, first, that this sort of problem usually results in a printer either going to the repair shop (albeit not expensively in all cases), or else being wrecked in the effort to extract the paper... or else, being replaced as a whole. It's no a minor error in most cases.

On the other hand: Where exactly in the printer is the paper?

And, what maker and model # ***** printer is it?

With that information, I will be able to tell you whether the releasing of the paper will be simple (as opposed to, the correcting of the problem so it doesn't happen again, which is seldom very easy.)

Ask Your Own Printers Question
Customer reply replied 2 years ago
The printer is Canon PIXMA MG2120. It is about 4 years old, and the Canon repair site depicts a somewhat different printer, along with instructions for releasing the transport part of the printer. I have tried without success to release the transporter because I cannot find the "release lever" on my printer.The paper is all the way in the printer with about an inch still protruding from the input side. Incidentally, this has never happened before to me.
Technician: Russell H., Printer and Office Tech replied 2 years ago

I understand.

I think we first need to determine what actual model of printer you have, so as to access and give out advice that actually applies to your model of printer.

Look on the manufacturer's label on the back side or the under side of the printer, please What model # ***** ***** there?

And, does this resemble your model (aside, perhaps, from the color of the case) ?:

http://www.ebay.com/itm/like/221968846210?ul_noapp=true&chn=ps&lpid=82

Ask Your Own Printers Question
Customer reply replied 2 years ago
One label shows LFWA 06111
Another label shows Canon Multifunction printer
K10371
QC3-6224-DB01-01
PS
Technician: Russell H., Printer and Office Tech replied 2 years ago

That information, unfortunately, is not indicative of the true model #.

Can you look on the underside of the printer, please? that must be where the true manufacturer's label is.

If turning the printer onto its side, turn it onto the side that is on the right as you face the front of the printer. And be careful not to let the top part flap loose, swing loose, and break, or break something.

Ask Your Own Printers Question
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,727
11,727 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

11,727 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon IPF 9100 generated error code E161-403F. I started
HI My Canon IPF 9100 generated error code E161-403F. I started up in service mode and replaced the Left Print Head. Everything went fine. Except it's been trying to complete ink replenishing for over … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I tried to copy a document from the internet and it would
I tried to copy a document from the internet and it would not print. … read more
Moses C
Moses C
Bsc
339 satisfied customers
I have a Canon MX920 WS printer. I went on holidays a week
I have a Canon MX920 WS printer. I went on holidays a week ago so turned it off. On returning, I can't get it to print from my laptop. Previously there hasn't been a problem. Both the laptop and print… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
It refuses to print in colour & prints written articles all
it refuses to print in colour & prints written articles all in sepia. I have a full load of colours … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Everytime I turn on my HP 5240 printer, the fan won't stop,
Hi John, everytime I turn on my HP 5240 printer, the fan won't stop, the lights don't stop flashing, and I haven;t been able to print anything. What are your thoughts on how to try to fix this? … read more
Harry
Harry
529 satisfied customers
I have a MP640, about 7 years old. Worked fine until
I have a MP640, about 7 years old. Worked fine until yesterday. Suddenly, with legal size paper, printout was faint and smudged, with letter size paper, printout was ok. Large black tank 220 had been … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I changed the black ink. According to printer the other ink
I changed the black ink. According to printer the other ink cartridges have ink. When I try to print or copy something, the printer sends paper through and sounds like it's printing but a blank page c… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I just replaced my drum cartridge but it says to change the
I just replaced my drum cartridge but it says to change the drum. … read more
Harry
Harry
529 satisfied customers
I have having a couple of problems. 1) my printer will not
I have having a couple of problems. 1) my printer will not print. I get a my printer is a Brothers mfc-j480dw. message saying it is in an error state. I have uninstalled and installed it. 2) I cannot … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
It show error C000 and is connected to a MAC. It may print
Yes, it may print one page at a time and then tells me to turn off and on which is tedious … read more
Harry
Harry
529 satisfied customers
My keyboard on elite x2 wont work. Elite x2 with detachable
my keyboard on elite x2 wont work JA: What X2 model do you have? Customer: elite x2 with detachable keyboard JA: What have you tried so far with your X2 media player? Customer: restarted multiplemtime… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I recently bought a Canon printer TS3122. I used the two ink
I recently bought a Canon printer TS3122. I used the two ink cartridges which came with it and its now run low on black ink. I bought a new cartridge 'Black 245'. Installed it correctly, but it wont p… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Epson artisan 835...I want to scan a PHOTO of a text
epson artisan 835...I want to scan a PHOTO of a text document to an editable text document. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I have a Canon Pixma MX 882 all-in-one. For the past few
I have a Canon Pixma MX 882 all-in-one. For the past few weeks, I was getting an error message telling me the ink absorber is full. I didn't have time to try to clean the pads, so I ignored it. Now I … read more
Harry
Harry
529 satisfied customers
Trying to open cartridge access door so that I can load the
Hi there, Trying to open cartridge access door so that I can load the ink. HP Office jet 3840 … read more
Harry
Harry
529 satisfied customers
It's a cannon MG7720 printer. It won't print from my lap top
It's a cannon MG7720 printer. It won't print from my lap top computer (HP 2000) … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I need my voicemail on my phone turned off so I can send an
I need my voicemail on my phone turned off so I can send an receive faxes … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
I tied to copy and the msg is Install cassette 1871. Canon
I tied to copy and the msg is Install cassette 1871 … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x