How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9020
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Type Your Printers Question Here...
Robert M. is online now
A new question is answered every 9 seconds

Epson WF-2540 - getting printer error "failed filter." Have

Customer Question

Epson WF-2540 - getting printer error "failed filter." Have deleted and re-added printer but still not working.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

The problem can be caused due to software issues, you can try reset the printing system and let me know the result.

To resolve this issue, try the following steps:

  1. Choose Apple menu > System Preferences, then click Printers & Scanners.
  2. Control + Click in the left side printer list (or optionally, right-click on a specific printer if one is shown) and select "Reset Print System".
  3. After you reset the printing system, the list of printers should be empty.
  4. You can re-add your Kodak Printer and/or any other printers that you may have by selecting the "+" add button.
  5. Restart your MAC.
Customer: replied 1 year ago.
Followed the steps and still not working.
Customer: replied 1 year ago.
Also it is an Epson printer not a Kodak. Epson WF 2540.
Expert:  Sudipto replied 1 year ago.

Printter brand can be anything, but the steps are same. Anyway, as the solution did not solve your problem, I will open the question for other experts. Please do not give rating, unless you are satisfied.

Customer: replied 1 year ago.
Please do as I tried the following steps as well and I still can not add the printer as suggested as the drivers are now gone - brilliant. Tried to get the drivers via USB connection as suggested on the Epson site and the only device it found was the scanner. Not the printer.In reviewing your incident, it appears that you may have opened a couple of our on-line knowledge base articles to help you in resolving this issue. Although you may have tried some of these steps, I believe it will resolve your issue if you follow all of the instructions.
Power off your product.
Open System Preferences and select Printers & Scanners.
Highlight the Epson printer and click on the "-" sign to delete the printer.
Click Delete Printer to confirm and close Printers & Scanners.
On your hard drive, select Library > Printers. Delete the Epson folder.
On your hard drive, select Library > Printers> PPD > Contents > Resources. Delete Epson Printer Name.gz
On your hard drive, select Library > Cache and delete the Epson folder.
Close the hard drive.
Restart your computer and power on the printer. Answer ID: 22217
Do the following:
Go to menu > System Preferences > Printers & Scanners.
Click the button. Select your product from the list.
From the "Use:" dropdown box, select your EPSON product.
Click the Add button.
Try printing.
Expert:  Robert M. replied 1 year ago.

try the instructions on this page