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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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I have an HL-2270DW I replaced the toner cartridge but when

Customer Question

I have an HL-2270DW I replaced the toner cartridge but when I turn it on it says that I need a new toner cartridge
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Open the front cover and leave it open while completing the following steps.
  2. Turn the printer off.
  3. Hold the GO button while turning the printer on. All lights should be on.
  4. Release the GO button (or “start’ button).
  5. Press the GO button (or “start’ button) 2 times.
  6. Pause. All panel lights should be on.
  7. Press the GO button (or “start’ button) 5 times.
  8. The toner light should be off. (error may be flashing)
  9. The paper light should be on or flashing.
  10. Close cover. The ready light should be the only light on.
  11. Check printing.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
I already tried that, still doesn't work
Expert:  Viet - Printer Tech replied 1 year ago.

Sorry, can you please watch the video instructions at the website below, just to make sure:

http://www.youtube.com/watch?v=y5LtZCBdaug

Please let me know. Thank you.

Customer: replied 1 year ago.
Thats what I did, still doesn't work
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry, if you put back the old toner, what happens? Thank you.

Customer: replied 1 year ago.
I tried that already and it doesn't work
Customer: replied 1 year ago.
the old toner was empty
Expert:  Viet - Printer Tech replied 1 year ago.

Can you please put back the old toner, then do the steps again with the old toner installed, then what happens? Please let me know. Thank you.

Customer: replied 1 year ago.
I tried that, same thing happens, it runs for a few seconds and then the toner light comes on
Expert:  Viet - Printer Tech replied 1 year ago.

Sorry, can you please disconnect power cord from printer for a minute, then reconnect, then turn on and try the steps again. Maybe this time, press the GO button for 7 times. Please let me know. Thank you.

Customer: replied 1 year ago.
same result
Expert:  Viet - Printer Tech replied 1 year ago.

Is this the original Brother toner? Thank you.

Customer: replied 1 year ago.
Its a replacement that I got from Amazon, EPS replacement for TN450.
Expert:  Viet - Printer Tech replied 1 year ago.

I'm sorry; it's strange as that's the reset method. I'm out of suggestions, but let me open the issue to other experts. Please do not wait; you will get an email message when there is a reply from another expert. Thank you for your patience.

Customer: replied 1 year ago.
how much am I being charged
Expert:  Viet - Printer Tech replied 1 year ago.

I'm the tech; so I'll have our customer service email you; you can always reply back if you have any concern. Thank you.

Customer: replied 1 year ago.
How can I rate your service since my problem isn't solved
Expert:  Viet - Printer Tech replied 1 year ago.

Please do not rate. You will get an email when there is another suggestion / reply from another expert. Thank you.

Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. Is the toner you got from amazon a genuine brother or a "compatible" TN450?