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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon 3500 series printer is "off line" setup

Customer Question

Canon 3500 series printer is "off line" setup for wireless printing from two computers,, and error message says printer not connected. have restarted printer, and also shut off wifi and turned back on.Also have shut down router and re powered.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. What's the status of the Wi-Fi/wireless light icon on the printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

What's the brand /model of your router?

Do you mean both computers are not printing?

Have you tried to reinstall the printer's driver / software on a computer?

Please reply at the box below. Thank you,