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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18104
Experience:  HNC Computing; Large format and multifunction printer expert
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Paper jam error..but there is no jam...WF2540
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Customer Question

Customer: paper jam error..but there is no jam...WF2540
JA: Thanks. Can you give me any more details about your issue?
Customer: I checked for any small bits of paper..dust but can't get rid of the error sign,
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I'll try back tomorrow too late
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

Something is happening inside the printer to make the sensors "think" that there is a paper jam.

Try pushing a piece of card through the printer - this will help to dislodge any stuck particles and clean off the sensors as well.

Let me know if that helps?