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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18127
Experience:  HNC Computing; Large format and multifunction printer expert
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Brother printer MFC-990CW will not print black on test print

Customer Question

Brother printer MFC-990CW will not print black on test print page only red blue and yellow is ok. Bought two (2) new carteridges used cleaning function four times still no go. Will not print kind regards Dieter.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi Dieter,

If it won't work using a new cartridge, then the print head may need cleaning or replacing.

Try cleaning the gold contact area on the print head by wiping it with alcohol.

Let me know if that helps?