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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Xp-410, when turning on display says & does"t allow to

Customer Question

Xp-410, when turning on display says & does"t allow to proceed
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Can you tell me exactly what you see on the screen?
If you unplug power to it for a minute, what happens then?

Customer: replied 1 year ago.
screen shows Itried- nothing happens
Customer: replied 1 year ago.
unpluging didn"t work either
Expert:  Nathan replied 1 year ago.

I need to know the specific code/number/message on the printer display.