It looks like you are not there. Let me provide a possible solution you can try when you are available.
- First, open Finder -> Applications, and if you see any Epson item there, then trash it.
- Then download and install the Drivers and Utilities Combo Package at the website below:
, or you can use the direct download website link below:
; note: the download file name is called epson15401.dmg
- Once installation is finished, then open Finder -> Applications -> Epson..., then open the EPSON Scan application and use it to scan.
; (if needed, open the Epson Scan settings to select the correction printer/scanner connection type first.)
; if needed, also, open Finder -> Applications -> Image Capture (and/or Preview), and scan.
When you are available, please reply back at the box below to continue troubleshooting. Thank you.