How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10805
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My Epsom 3880 pro will print a page of Kodak matte paper

Customer Question

My Epsom 3880 pro will print a page of Kodak matte paper from the sheet feeder perfectly well, it pulls the next sheet about 3-4 inches, pauses a second and then ejects it with a "paper error" message. Sometimes it will print 2-3 pages before this happens, but then it may continue ejecting 3-4 pages in a row before deciding to print one
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What you describe could be a consequence of a hardware failure - probably a paper position/presence sensor - or, it could be a consequence of a wrong setting in the printer's driver settings or Properties (on Windows PCs).

The first setting to check on in this case, is the automatic size sensing function, which if you disable it, may correct the problem.

Also check whether you have chosen the exact right settings size. While an ill-detected settings size might be caused by a slightly defective paper position sensor, it could also be caused by a slightly inexact size being entered e.g. in a Custom or User Defined paper size.