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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Epson 3800 - updated my iMac with El Capitan and can't get

Customer Question

epson 3800 - updated my iMac with El Capitan and can't get printer to work. I'm getting a message - FILTER FAILED. What's your advice. Thanks, Jim
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Ive seen this issue before, but before I suggest anything can you tell me the full and complete message you are getting.

Does it say just filter failed? Or does it have any code or text? Please reply with the full, complete and exact message you are seeing, thank you.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.