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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a epson nx420 after changing the cartridges I have a

Customer Question

I have a epson nx420 after changing the cartridges I have a code W-11 and nothing works
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer, my name is***** allow me to assist you with your question today. I will do my very best to help you solve this problem.

Are you using genuine Epson cartridge? Or generic/refilled one?


Customer: replied 1 year ago.
I am using genuine Epson. Part number T125520
Customer: replied 1 year ago.
John do you have an idea what,s wrong yet?
Expert:  John replied 1 year ago.

Thank you for your patience. I apologize for the long delay.

W-11 means "cannot recognize the ink cartridge(s) shown on the LCD panel. Install them correctly".

So, make sure they are installed correctly and you removed the shipping-tape that some cartridges have.

If no luck, and if you are sure the ink cartridge is good, then the printhead is defective, unfortunately. We can try with a Print Head Cleaner <==== CLICK HERE. The printhead cleaner kits usually work.

If the printer does not work even after cleaning the printheads, and if you are sure the cartridges are OK, then the printer is defective, unfortunately.

Remember this doesn't have to be the final communication. We can continue the conversation for no additional charges.

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