Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello and thanks for your question.
Could you please check the rubber condition of the feed rollers?
Is it hard or soft?
In that case I am sorry to say you will have to replace the feed rollers.
What is the age of your laptop?
Would you like to replace it on your own?
What type of rollers you see?
A set of three rollers. One Pre-feed roller, this pushes the paper into the other rollers. One feed roller and one separation roller.
Or, you've a half moon style. It has a clutch system that keeps it at home position when not feeding.
Let me clarify,
Did you say pick up rollers doesn't turn?
Do you hear a grinding noise of plastic cogwheels slipping when the printer tries to feed a sheet of paper?
It looks like there is too much problem in the pick-up unit on which both pick-up drums are mounted on a single arm. When the printer is not printing, these drums are lifted. When its printing, they are dropped to the top of the paper stack and will engage to separate the topmost sheet off the stack.
When the drums are in lifted state, you will be able to rotate these drums in one direction. When the drums touch the paper, they won't rotate.
In your case I suspect the cogwheels that drive the drums will slip. This area is hard to reach.You've to disassemble the entire printer, and I don't expect you will be able to easily fix the the paper pick-up mechanism that drive the rubber rolls when pressed on the stack of paper.In many similiar cases I found that near the rear underside - the gear furthest back sitting on a thin, geared, metal rod - was cracked. Which makes the gear "skip" instead of spin.
That's very brave!!
I will give you a pictorial guide with instructions on how to disassemble your printer and reach the feed roller area. This guide belongs to a different model HP printer but the process is similar.
Please click this link to access the guide: The replacement guide
Tell me how it goes!
Keep me posted!