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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My canon pixma 3220 has new ink jets installed, but yellow

Customer Question

Customer: my canon pixma 3220 has new ink jets installed, but yellow flashing lites still on, with e rror mssage lit too. Have tried re-installing the cartridges,and holding down the stop/reset botton.It's like my printer doesn't recognize the new new cartridges are installed. In windows 8.1 there was an icon for telling the printer new ink was installed, but can't find it on w10. Won't print from screen or print from content HELP ***** ***** R
JA: Thanks. Can you give me any more details about your issue?
Customer: Neither the black or white button will activate on printer..printer makes start up noises then stops
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Printers Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes
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Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Please tell me specifically what error message code/number you see, what lights are on, any pattern if flashing, etc